Managed Cloud Calling Services
Modernise Collaboration with Fully Managed Cloud Calling
Secure. Scalable. Always On.
Binary Global simplifies enterprise calling by managing everything end-to-end from PSTN integration, secure voice, provisioning and user adoption to analytics, lifecycle configuration and proactive monitoring. We ensure your cloud calling platform delivers consistent quality, compliance alignment and measurable performance improvement.
Ready to Modernise Your Calling Experience?
Fully Managed Cloud Calling
End-to-end configuration, provisioning and lifecycle administration based on defined SLAs and governance.
PSTN & Hybrid Connectivity
Managed carrier integration, number routing, emergency services configuration and migration support.
Analytics & Quality Monitoring
Real-time health insights, QoS reporting and proactive performance improvements aligned to user experience.
Need expert-managed cloud calling with SLA support?
Purpose-Built Operations for Modern Collaboration Environments
- Quality and experience analytics
- Secure PSTN and hybrid voice connectivity
- Adoption, onboarding and change enablement
- Service governance and compliance support
- Centralised configuration management and user operations
What’s Included in Managed Cloud Calling Services
Provisioning & User Lifecycle Management
Automated, standardized user setup with role-based permissions license alignment and onboarding workflows.
PSTN & Direct Routing Management
SIP, carrier relationships, number porting, dial plans,
and routing aligned to security and compliance requirements.
QoS, Performance Monitoring & Issue Resolution
Continuous visibility into call quality, MOS scores, network paths and proactive troubleshooting.
Policy, Compliance & Security Alignment
Governance models including retention, recording, least-privilege access, encryption and regulatory alignment.
Analytics, Reporting & Usage Insights
Monthly operational insights on adoption, voice quality, routing patterns and optimisation opportunities.
Adoption Support & Change Enablement
Training, usage campaigns and support to maximize adoption and collaboration outcomes.
How We Deliver Managed cloud calling Services
Assess & Align
Review current voice landscape, connectivity, policies, compliance
and experience gaps.
Enable & Configure
Apply secure configuration baselines, dial plans, device settings, policies and integrations.
Operate & Support
Run day-to-day operations including provisioning, QoS monitoring, reporting and troubleshooting.
Optimise & Evolve
Continuous improvement based on analytics, adoption insights, vendor updates and business requirements.
Managed Cloud Calling Platforms We Support
- Cisco Webex Calling
- Microsoft Teams Phone
- Cisco Webex Room and Desk Devices
- Cisco Unified Communications Manager (CUCM)
- Cloud PSTN, Direct Routing, SBCs and SIP Trunking
Designed for Security-Focused Enterprises
- IT & SaaS
- BFSI & FinTech
- Manufacturing & Supply Chain
- Healthcare & Life Sciences
- Retail & Distributed Enterprise
- Professional Services & Education
Your Partner for Secure & Cloud calling Operations
Why Organisations Choose Us
- Proven experience managing Cisco-centric security environments.
- Security and network engineers working as one unified team.
- Documented runbooks, SLAs and change-control processes.
- Flexible service models for SMB, mid-market and enterprise.
- India-based operations with strong customer engagement and support.
From Calling Enablement to Full Collaboration Experience Management
As your organisation grows, voice and collaboration platforms become business-critical. Our approach helps you move from basic platform configuration to full operational governance including adoption, performance monitoring, reporting and continual optimisation.
Binary Global works alongside IT and business stakeholders to align provisioning, voice routing, compliance settings and user lifecycle workflows with existing processes. The result: reliable cloud calling, improved experience and smoother scaling without operational disruption.
Binary Global Collaboration Operations Team
Your cloud calling environment is managed by a dedicated operations team experienced in both network behaviour and collaboration experience management. With 24×7 monitoring, platform ownership and clear escalation paths, you always know who manages what and how support or incident resolution is handled.