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Managed Cloud Calling Services

Modernise Collaboration with Fully Managed Cloud Calling

Secure. Scalable. Always On.

Binary Global simplifies enterprise calling by managing everything end-to-end from PSTN integration, secure voice, provisioning and user adoption to analytics, lifecycle configuration and proactive monitoring. We ensure your cloud calling platform delivers consistent quality, compliance alignment and measurable performance improvement.

Ready to Modernise Your Calling Experience?

Fully Managed Cloud Calling

End-to-end configuration, provisioning and lifecycle administration based on defined SLAs and governance.

PSTN & Hybrid Connectivity

Managed carrier integration, number routing, emergency services configuration and migration support.

Analytics & Quality Monitoring

Real-time health insights, QoS reporting and proactive performance improvements aligned to user experience.

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Service Overview

Purpose-Built Operations for Modern Collaboration Environments

Cloud calling enables agility and mobility but without structured governance and continuous monitoring, quality, security and adoption challenges quickly scale.

Binary Global’s Managed Cloud Calling Services are designed to help organisations run secure, reliable and fully optimised voice and collaboration environments. From provisioning and policy management to call routing, reporting and troubleshooting, we ensure your platform performs consistently across users, devices and locations.

Whether you’re operating a single site, managing distributed branches or migrating from legacy telephony, our team ensures seamless operations with defined SLAs and measurable outcomes.

  • Quality and experience analytics
  • Secure PSTN and hybrid voice connectivity
  • Adoption, onboarding and change enablement
  • Service governance and compliance support
  • Centralised configuration management and user operations
Firewall Architecture and Security Posture
Core Components

What’s Included in Managed Cloud Calling Services

A structured, minimalist service design that focuses on the controls that matter most monitoring, rules, resilience and reporting.

Provisioning & User Lifecycle Management

Automated, standardized user setup with role-based permissions license alignment and onboarding workflows.

PSTN & Direct Routing Management

SIP, carrier relationships, number porting, dial plans, and routing aligned to security and compliance requirements.

QoS, Performance Monitoring & Issue Resolution

Continuous visibility into call quality, MOS scores, network paths and proactive troubleshooting.


Policy, Compliance & Security Alignment

Governance models including retention, recording, least-privilege access, encryption and regulatory alignment.

Analytics, Reporting & Usage Insights

Monthly operational insights on adoption, voice quality, routing patterns and optimisation opportunities.

Adoption Support & Change Enablement

Training, usage campaigns and support to maximize adoption and collaboration outcomes.

Delivery Method

How We Deliver Managed Firewall Services

A clear four-step lifecycle keeps IT, security and business stakeholders aligned on requirements, changes and improvements.

Assess Icon
Step 01

Assess & Align

Review current voice landscape, connectivity, policies, compliance
and experience gaps.

Deploy Icon
Step 02

Enable & Configure

Apply secure configuration baselines, dial plans, device settings, policies and integrations.

Monitor Icon
Step 03

Operate & Support

Run day-to-day operations including provisioning, QoS monitoring, reporting and troubleshooting.

Optimise Icon
Step 04

Optimise & Evolve

Continuous improvement based on analytics, adoption insights, vendor updates and business requirements.

Technology Expertise

Managed Cloud Calling Platforms We Support

Managed Cloud Calling Platforms
  • Cisco Webex Calling
  • Microsoft Teams Phone
  • Cisco Webex Room and Desk Devices
  • Cisco Unified Communications Manager (CUCM)
  • Cloud PSTN, Direct Routing, SBCs and SIP Trunking
Industries We Serve

Designed for Security-Focused Enterprises

Industries Protected
  • IT & SaaS
  • BFSI & FinTech
  • Manufacturing & Supply Chain
  • Healthcare & Life Sciences
  • Retail & Distributed Enterprise
  • Professional Services & Education
Why Binary Global

Your Partner for Secure & Cloud calling Operations

Why Organisations Choose Us



  • Proven experience managing Cisco-centric security environments.
  • Security and network engineers working as one unified team.
  • Documented runbooks, SLAs and change-control processes.
  • Flexible service models for SMB, mid-market and enterprise.
  • India-based operations with strong customer engagement and support.

From Calling Enablement to Full Collaboration Experience Management

As your organisation grows, voice and collaboration platforms become business-critical. Our approach helps you move from basic platform configuration to full operational governance including adoption, performance monitoring, reporting and continual optimisation.

Binary Global works alongside IT and business stakeholders to align provisioning, voice routing, compliance settings and user lifecycle workflows with existing processes. The result: reliable cloud calling, improved experience and smoother scaling without operational disruption.

Binary Global Collaboration Operations Team

Always-On, SLA-Driven Service Management

Your cloud calling environment is managed by a dedicated operations team experienced in both network behaviour and collaboration experience management. With 24×7 monitoring, platform ownership and clear escalation paths, you always know who manages what and how support or incident resolution is handled.

Backed by Binary Global’s proven track record delivering secure, compliant and scalable collaboration environments for modern enterprises.

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