Managed Cloud Calling Case Study
Centralised UCaaS for a Global Enterprise
Learn how Binary Global ensured high-availability cloud calling with protected call quality, rapid UCaaS adoption, 95% user proficiency, fewer support issues, and stronger ROI.
The Challenge: Fragmented PBX and Cloud Calling Systems
The client is a multinational organisation operating in multiple countries. Over time, the company’s voice environment became a mix of legacy on-premises PBX systems and digital tools. Each region managed voice services differently, and technical debt increased. Policies were unclear, service governance was missing, and teams had no simple way to understand what was really happening across the voice environment.
The Service Delivery Gap in Enterprise Cloud Telephony
For the IT team, simple tasks became time-consuming. Adding or removing a user meant working across multiple systems. More than 16 hours every week were spent on manual user provisioning. This slowed down onboarding, increased the chance of configuration errors, and created security gaps, especially around unmanaged PSTN connectivity.
The Solution: Managed Cloud Calling and UCaaS Architecture
Binary Global designed a Managed Cloud Calling solution aligned to the client’s real-world environment . The goal was to ensure continuous voice services availability, protect call quality, and simplify daily management. Our solution was built around three practical pillars:
Secure PSTN and Hybrid Voice Connectivity
We used secure SIP trunks with TLS encryption to connect existing regional PBX systems to the cloud. Every site stayed live during the transition, ensuring uninterrupted PSTN connectivity and zero downtime.
Intelligent Call Routing
We introduced a centralised call routing engine to automatically direct calls based on real-time network conditions and latency. This ensured consistent VoIP quality, even for international locations and low-bandwidth branch offices.
Centralised Configuration and User Management
All user provisioning and configuration were brought into a single management platform. Administrative overhead was reduced by 65% by consolidating user operations into a single, central management platform.
The Managed Cloud Calling Delivery Approach
The solution was delivered with a 99.9% Service Level Agreement (SLA), ensuring reliable, always-available voice and UCaaS services for the business.
- Compliance Support Automated service governance workflows ensured all recorded calls met ISO/IEC 27001 requirements for data integrity, and financial data privacy regulations. This removed manual checks and reduced risk across regions.
- Proactive Reporting & Troubleshooting Instead of reacting to support tickets, self-healing reporting and troubleshooting tools continuously monitored call quality. When jitter or latency was detected, calls were automatically rerouted in real time, often before users noticed any issue at all.
The Result
Binary Global delivered cloud calling by combining managed VoIP, cloud telephony, UCaaS, secure SIP trunking, and SLA-driven operations. 95% of users became proficient within the first 30 days with structured adoption, onboarding and user training. This led to faster adoption, fewer support issues, and stronger ROI from the UCaaS platform.
"Switching to Managed Cloud Calling has improved the way our teams communicate and stay connected."
Client Testimonial
IT Operations Manager
Why Binary Global?
We provide end-to-end support, from deployment to 24/7 monitoring, ensuring your retail growth is never limited by technology.