Cisco Meraki Managed Services Case Study
Retail Network Transformation Across India
Learn how Binary Global delivered Managed Cisco Meraki services to implement secure, cloud-managed network solutions for retail network management. This enabled the retailer to achieve improved network reliability, stronger security, and lower operational overhead costs
The Challenge: Fragmented Retail Networks
The client is a fast-growing retail organisation with stores across India. As the business expanded, managing networks at each store became difficult and time-consuming. The retailer needed a secure, and centrally managed network to support POS systems, digital payments, in-store Wi-Fi, and real-time inventory access.
As the organisation grew, the network environment became difficult to operate and secure. The client faced daily challenges with network policies, manual software updates, and increasing downtime.
- •Increased Mean Time to Resolution (MTTR)
- •Inconsistent network policies between sites
- •Manual software updates and configuration
- •Rising downtime and Slow daily operations
- •High ticket volumes and Slow response time
- •Disconnected network management across locations
The Solution: Transition to Managed Meraki Services
To simplify operations and close security gaps, the organisation moved to Managed Meraki Services. Binary Global transformed its existing network into a unified, cloud-managed environment using the Cisco Meraki Dashboard. The solution covered all Meraki components, giving the organisation consistent network management and visibility across every location.
Meraki Security & SD-WAN (MX)
Meraki security protected every retail store, while SD-WAN delivered reliable connectivity for POS systems, and real-time inventory access.
Meraki Insight
Real-time application and web insights helped ensure stable POS performance, in-store Wi-Fi, and faster issue resolution.
Meraki MR Wireless (Wi-Fi)
Secure in-store Wi-Fi supported staff operations, handheld devices, and guest connectivity, ensuring smooth billing, and mobile POS.
Meraki Switches
Provides high-performance PoE switching that powers IP phones, cameras, and connected devices, delivering enterprise-ready network connectivity.
Meraki Systems Manager (MDM)
Centralised control over mobile devices and endpoint security reduced risk and simplified policy control.
Meraki Cameras (MV)
Network-connected cameras improved security, all managed through the same dashboard used by IT teams.
How Managed Meraki Services Work in Daily Operations
With Binary Global’s Managed Meraki Services, the retail organisation shifted from troubleshooting to planned network management across all locations.
- Software updates completed during off-peak retail hours, reducing security risks without affecting POS systems, and in-store Wi-Fi.
- Automated monitoring for Wi-Fi, switches, and network connectivity, alerting IT teams before issues impacted anyone.
- Real-time monitoring and cloud-based troubleshooting improved uptime and reduced Mean Time to Resolution (MTTR).
The Result
By adopting Managed Meraki Services, the organisation gained a secure, high-performance, and easy-to-manage network.
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•Reliable POS transactions
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•Smooth, fast, and reliable retail operations
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•Consistent & high-performance in-store Wi-Fi
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•Reduced IT issues and manual troubleshooting
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•Faster issue resolution and improved network
uptime -
•Centralised network visibility across every
retail site
"Managed Meraki Services didn’t just simplify the network. They transformed how the retail organisation operates every day, across every store."
“Finally, a network solution that’s easy to manage and actually works for us.”
Client Testimonial
IT Operations Manager
Why Binary Global?
We provide end-to-end support, from deployment to 24/7 monitoring, ensuring your retail growth is never limited by technology.